Accumulation Business – Private Pension Plans, Premium Bonds (Capitalização) and Credit Letters (Consórcio) groups.

Administrative Expenses Ratio (IDA) – Ratio of administrative expenses and tax expenses in relation to earned premiums and revenue from products in capitalization regime.

After Market – Name given to the electronic trading session that takes place after the close of the stock exchange’s regular trading session.

Assistance Services – These are coverages that can be activated by the insured person due to the occurrence of less serious events, such as: winch, locksmith, plumber, electrician, etc. Assistance can be contracted together with some other insurance or separately, for specific coverage.

Audit Committee – Is the body in charge of supervising the acts of the Administration.

Average Credit Letters Management Fee – Ratio between the total Management Fee amount divided by the Collected Resources.

Average Price – Average price of a stock, verified during the course of a trading day.


B3 – B3 Brasil, Bolsa Balcão is a financial market infrastructure company, operating in an exchange and over-the-counter environment, which includes the creation and management of trading, clearing, settlement, deposit and registration systems for the main asset classes, from equities and corporate fixed-income bonds to currency derivatives, structured finance and interest rates and commodities. B3 also operates as a guarantor central counterparty for most transactions carried out in its markets and offers central depository and registry services.

Balance Sheet – Accounting statement of the values of assets, liabilities and equity of an entity in a given period of time.

BDF – Bancassurance Distribution Fee are the amounts received by the Company as a result of the right granted through the Grant Instrument.

Board of Directors – Is the collegiate body in charge for the decision-making process of an organization in relation to its strategic direction. It is incumbent upon the Board of Directors, in the best interest of the organization, to monitor the board, acting as a link between it and the partners.


Claims Notice – Communication of the occurrence of a claim that the Insured person makes to the Insurance company, as soon as it becomes aware of it.

Claims ratio – Indicator that assesses claims in relation to the premium earned.

Closing Price – Last price for a stock on a trading day.

Collected funds – Installments received by CAIXA Consórcios.

Combined Ratio (IC) – Ratio of total operating costs in relation to earned premiums and revenue from products on a capitalization basis.

Commissioning – Indicator that considers the acquisition cost in relation to the premium earned for the products.

Commissioning ratio – Ratio between acquisition costs and earned premiums.

Company, Issuer – Caixa Seguridade Participações S.A.

Contribution – Amount corresponding to contributions intended to fund private pension plans.

Controlling Shareholder – The shareholder that holds the Power of Control in the Company.

Credit Letters (Consórcio) – Meeting of natural and legal persons in a group, with a duration and number of shares previously determined, promoted by a credit letter administrator, with the purpose of providing its members, in an isonomic way, the acquisition of goods or services, through of self-financing.

Credit Life Insurance – Insurance that guarantees the settlement or amortization of debts linked to credit or financing operations assumed by the debtor, in the event of a covered accident, under the terms established in the contractual conditions, up to the limit of the contracted insured capital.

Cross-selling – Selling a product/service from one line to a customer who already has products/services from another line.

CSH – Caixa Seguros Holding, name changed to CNP Seguros Brasil at the EGM hold on February 14, 2021.

CVM – Securities and Exchange Commission, whose objective is to inspect, normalize, discipline and develop the securities market in Brazil.


Disclosure – It is the disclosure of information. Carried out in accordance with market practices and rules of official regulatory bodies of the capital markets, in order to disclose all relevant information, good or bad, that may influence an investment decision in that company.

Dividend – It is the portion of the profit or profit reserves to be distributed to the holder, partner or shareholder, as remuneration on equity.


Earned premium – Amount accounted for in the reference month as earned premium. The value of the field is the result of: ‘Issued Premiums’ (-) ‘Variation of Technical Provisions for PPNG/PCC-PPNG/Other Awards’.

Eligibility Committee – Caixa Seguridade’s Statutory Committee with authority to give an opinion on the fulfillment of the requirements and the absence of restrictions of the nominees and to verify the conformity of the evaluation process of the Managers and Tax Advisers members.

ESG – English acronym for the definition of corporate sustainability: Environmental, Social and Governance. It is a way of referring to what companies and entities are doing to be socially responsible, environmentally sustainable and managed correctly.

ESM – Extraordinary Shareholders’ Meeting, has no pre-determined or defined frequency.

Ex-Rights – Denomination given to a share that has already had the rights granted by a company exercised.

Ex-Right Date – Date on which a share will begin trading ex-right (dividend, interest on equity, bonus and subscription), on the stock exchange.

Extended Combined Ratio (ICA) – In addition to the Combined Ratio variables, it considers the Financial Result in its calculation.


Financial Statements – Financial statements and other information presented by companies, which report the economic and financial situation of a company.

Follow on – Subsequent public offerings carried out by the company after the IPO and initial offering.

Free Float – Shares intended for free trading on the market.

FUNGETUR – Working Capital Credit Line for companies in the tourism sector.


General and administrative expenses index – Relation of general and administrative expenses with the operating margin for each period.


Holding – This is a corporation formed to participate in the capital stock of other companies.

Home Broker – It is a modern relationship channel between investors and brokerage companies, which makes trading in the stock market even more agile and simple, allowing the sending of purchase and sale orders over the Internet, and allowing access to quotations, monitoring of stock portfolios, among many other features.

Home Insurance – Insurance intended to protect individual homes – such as houses and/or apartments used as regular or vacation homes – against damage caused by fire, lightning and explosion. It is also possible to hire additional coverage such as electrical damage, theft and robbery, damage to third parties, windstorm, glass breakage, vehicle collision, among others, in addition to the 24-hour assistance service.


IBNR – The Provision for Incurred and Unreported Claims (IBNR) is constituted monthly to cover the expected amounts related to claims incurred but not reported, including administrative and judicial claims.

IPO – “Initial Public Offering”, the first launch of shares on the market is called an Initial Public Offering.


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Life Insurance – Insurance that provides compensation in the event of a claim with the holder, in addition to offering various assistance services. When contracting life insurance, the insured person chooses the value and conditions of the indemnity to be paid and the people who will receive it.


Majority Shareholder – This is how the shareholder who holds a number of shares with voting rights that guarantees the controlling interest of a company is designated.

Market Share – Participation in the market.

Maximum Price – The highest price reached by a stock in the course of a trading day.

MEP – Results from investments in equity interests arising from the application of the Equity Method.

Minimum Price – The lowest price of a stock, verified during the course of a trading day.

Minority Shareholder – One who holds a number of shares that do not guarantee the control of a company.

Monthly Payment (PM) – Premium bond (Capitalização) or Insurance Issued Premium that provides for the making of a payment, each month of the respective term.

Mortgage Insurance – Mandatory by law and is key for real estate loans, paying off or amortizing the outstanding balance in case of death or disability of the insured party.


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OGM – Ordinary General Meeting, held once a year with an established date to be held.

OPA – Public Offer for Acquisition of Shares.

Opening Price– Price of a stock in the first operation carried out on a trading day.

Ordinary Share – Share with the right to vote in the resolutions of the Company’s General Meetings.


PDR – The Provision for Related Expenses is constituted monthly to cover expenses related to the payment of indemnities or benefits and must cover both expenses that can be attributed individually to each claim and expenses that can only be related to claims in a grouped manner.

Personal Accident Insurance – Insurance with coverage related to the risk of accidents, with coverage such as death, partial or total disability and medical expenses, provided that the claims are caused by an accident.

PGBL – Free Benefit Generating Plan, designating plans that, during the deferral period, have the remuneration of the mathematical provision of benefits to be granted based on the profitability of the investment portfolio(s) of FIE(s), in which the totality of the respective resources is applied, without guarantee of minimum remuneration and updating of values and always structured in the modality of variable contribution.

PPNG – Provision for Unearned Premiums.

Preferred Share – Share without voting rights, with priority in receiving dividends.

Premium Bonds (Capitalização) – Application with a pre-established deadline for the formation of capital, with periodic sweepstakes for cash prizes.

Premium issued – Amount recorded in the reference month as premium issued. The value of the field is the result of: ‘Insurance Premiums’ (+) ‘Recovery of Initial Contracting Costs’ (+) ‘Accepted Retrocessions’ (-) ‘Premiums Ceded to Credit Letters and Funds’.

Private Pension – Private pension benefit plans designed to complement the benefits offered by the general social security system.

PRONAMPE – Federal Government program to offer credit to medium and small companies.

Provision for claims – It is the sum of the IBNR, PSL and PDR.

PSL – Provision for Unsettled Claims is constituted monthly to cover expected amounts related to reported and unpaid claims, including administrative and judicial claims.


Quotation – It is the value of any asset offered to buy or sell in the market.


Recurring ROE – Ratio between the accumulated net income for the year and the average equity, with the amounts calculated without the non-recurring effects.

Rede CAIXA – CAIXA distribution network.

Redemption – Right guaranteed to Pension Plan participants and beneficiaries, during the deferral period and in the regulated manner, to withdraw resources from the Mathematical Provision of Benefits to be Granted.

Reinsurance – Operation of risk transfer from a cedant – Insurance company – with a view to its own protection, to one or more reinsurers, through automatic or optional contracts.

Related Party Transactions Committee – It is a permanent auxiliary body of the Management, directly linked to the Board of Directors. It is incumbent upon the Related Party Transactions Committee to give an opinion, prior to the approval of the Board of Executive Officers and the Board of Directors, regarding the carrying out of transactions with related parties, as defined in the Related Party Transactions Policy, as well as regarding the revisions and termination of contracts between related parties, and such transactions, revisions or terminations will only be approved upon the favorable vote of the independent member elected by the minority shareholders.

Relevant Fact – It is any decision of the Controlling Shareholder, resolution of the General Meeting or of the Management Bodies or any other act or fact of a political-administrative, technical, business or economic-financial nature that occurred or is related to the business of the Company, its Subsidiaries and Affiliates, which may significantly influence (i) the price of the Securities, (ii) the decision of investors to buy, sell or maintain those Securities or (iii) the decision of investors to exercise any rights inherent to the condition of holder of the Mobile Values.

Revenues from the Distribution business – Comprises revenues from brokerage of insurance products traded through Caixa Corretora, and revenues from access to the distribution network and use of the CAIXA brand, called BDF (Bancassurance Distribution Fee), a fee charged for the use of the CAIXA network before the start of own brokerage.

Risk Business – Branches of the insurance segment and assistance services.

RSPL (ROE) – Return on average equity.

Run-off partnerships – These are partnerships identified as non-strategic and in the process of being discontinued.


Shareholder – Any person or any type of institution that owns at least one share in the company.

Share – It is the smallest portion of the capital stock of companies or corporations. It is, therefore, an equity title and, as such, grants its holders, the shareholders, all the rights and duties of a partner, within the limit of the shares held.

Single payment (PU) – Premium bond (Capitalização) or Insurance Issued Premium that provides for a single payment.

Statutory Audit Committee – COAUD – It is a collegiate body, with permanent operation, as an auxiliary body of the Board of Directors, to which it will report directly, with audit and inspection functions on the quality of the financial statements and the effectiveness of the internal control systems and internal and independent audits.

SUSEP – Superintendence of Private Insurance.


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VGBL – Free Benefit Generating Life, to designate plans that, during the deferral period, have the remuneration of the mathematical provision of benefits to be granted based on the profitability of the investment portfolio(s) of FIE(s), in which the totality of the respective resources is applied, without guarantee of minimum remuneration and updating of values and always structured in the modality of variable contribution.


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XS1 – Holding XS1 is a partnership signed with the French group CNP Assurances, which owns two companies operating in the life, credit life and pension business: Caixa Vida e Previdência S.A. and XS2 Vida & Previdência S.A.

XS2 – XS2 Vida & Previdência S.A. responsible for the commercialization of life and credit life products.

XS3 – XS3 Seguros S.A. dedicated to the distribution, dissemination, offer, sale and after-sales of mortgage and home insurance, created in partnership with Tokio Marine.

XS4 – XS4 Capitalização S.A. has the corporate purpose of distributing, publicizing, offering, selling and post-sales of preproducts, established for the partnership with Icatu Seguros S.A.

XS5 – XS5 Administradora de Consórcios S.A. is responsible for the administration of a group of credit letters, created for the partnership with CNP Assurances.

XS6 – XS6 Assistência S.A. established under the agreement with Tempo Assist to operate the Assistance Services branch in Caixa Econômica Federal’s distribution network.


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